Contents
- What is business etiquette?
- Why is business etiquette important?
- Basic rules of business etiquette
- How to communicate properly via email
- Dress code: how to dress for success
- Gestures and facial expressions
- How to organize your workspace
- Etiquette for online communication and social media
- Negotiations and meetings: what is acceptable and unacceptable
What is business etiquette?
Business etiquette (BE) is a set of rules regarding behavior, forms of correspondence, appearance standards, and negotiation styles that are accepted in the business community and the field of international relations. Since the emergence of the first social portal Classmates.com in 1995, the concept of business etiquette has also included rules of conduct in the internet, messengers, and social networks. The main aspects of business etiquette include:
- non-disclosure of confidential information;
- punctuality and responsibility;
- observance of subordination;
- friendliness in communication.
Why is business etiquette important?
Business etiquette can be compared to traffic rules, where the participants are business representatives, diplomats, and government officials. An example of the importance of adhering to business etiquette norms can be seen in the incident during the meeting between Queen Elizabeth II and the Obamas. When Michelle Obama hugged the queen, it caused confusion, as such gestures are considered unacceptable. Although the meeting went smoothly, the Obamas were not invited to the wedding of Prince William and Kate Middleton. Such moments highlight how important business etiquette is for fostering mutual understanding between people from different cultures.
Basic rules of business etiquette
Unlike social norms of behavior, business etiquette emphasizes subordination rather than age or gender. Here are some key rules:
- Maintain confidentiality and protect personal data.
- Punctuality and compliance with deadlines.
- Accurate fulfillment of one's duties.
- Polite and well-structured communication without vulgar language.
- Use neutral formulations that correspond to the company's communication style.
How to communicate properly via email
With the development of online communications, business correspondence is increasingly conducted via email, while messengers are used for prompt communication. Despite technological advances, adherence to business etiquette rules in online communication remains relevant. The main principles are:
- Fill in the "Subject" line so the recipient understands the essence of the email.
- Structure the text: the main idea should be at the beginning, use subheadings.
- Each email should address one topic unless it is a legal document.
- Address the recipient correctly, using polite formulas.
- At the end of the email, add a call to action and your contact details.
Dress code: how to dress for success
The dress code plays an important role in business communication, especially at international meetings. For example, in Europe and the USA, it is customary to wear classic business suits, while in Arab countries, head coverings are mandatory. It is important to remember that the style of clothing should match the culture of the hosting side. General requirements for business style include:
- A classic suit is always relevant and respectable.
- Neat hairstyle and restrained makeup.
- Cleanliness and order in clothing, absence of bright and provocative details.
Gestures and facial expressions
Body language also plays an important role in business communication. Politicians often use it to build trust. Key advice for non-verbal communication:
- Keep your back straight and avoid chaotic hand movements.
- Look the speaker in the eye to demonstrate confidence.
- Avoid hugs and kisses; greet with a brief handshake.
How to organize your workspace
The workspace should be organized to promote productivity. As the Chinese philosopher Han Fei Zi said, "Disruption of order leads to chaos." Cleanliness and order on the desk are important for creating a good impression.
Etiquette for online communication and social media
In modern business, having an online presence and being active on social media has become mandatory. It is important to remember that any messages and comments can remain online forever. Key recommendations:
- Avoid offensive remarks and discrimination.
- Maintain respect and friendliness in communication with users.
- Send messages on weekdays and during working hours.
Negotiations and meetings: what is acceptable and unacceptable
During phone negotiations, the same rules of politeness and punctuality should be adhered to. Important points:
- Introduce yourself with your full name.
- Do not get distracted by your mobile phone during negotiations.
- Thank the other party for the meeting, but do not overdo it.
- If the connection is lost, the caller should return the call.
Adhering to these simple rules will help you build successful business relationships with colleagues, partners, and clients.